Shipping policy

Shipping, Return & Refund Policy

Welcome to XZDark. We are committed to providing a safe, secure, and reliable shopping experience. Please read our Shipping, Return & Refund Policy carefully before placing your order.

Shipping Policy

Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery times within India:

  • Metro Cities: 2–5 business days

  • Tier 2 & Tier 3 Cities: 3–7 business days

  • Remote Areas: 5–10 business days

Delivery times are estimates only and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges (if applicable) are calculated and displayed at checkout.

  • Free shipping may be available on selected products or during promotional campaigns.

Discreet Packaging

Your privacy is our priority.

Every order from XZDark is shipped in plain, discreet, unbranded packaging. The package does not reveal the contents or the nature of the products, ensuring complete confidentiality.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email or SMS (where applicable) containing a tracking number so you can monitor your delivery.

Return Policy

Due to the intimate and personal nature of our products, all products are non-returnable and non-exchangeable once delivered.

This policy is in place to maintain the highest standards of hygiene, safety, and customer protection.

Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged product

  • A defective product

  • The wrong item

  • A product with missing parts

Please contact our customer support team within 48 hours of delivery.

To help us resolve your request quickly, please provide:

  • Your Order Number

  • Clear photos of the product

  • Photos of the outer packaging

  • A brief description of the issue

After reviewing your claim, we will provide an appropriate resolution, which may include a replacement or refund where applicable.

Refund Policy

Refunds are only provided in the following circumstances:

  • Your order is cancelled before shipment.

  • The ordered product is unavailable.

  • You receive a damaged, defective, or incorrect item and your claim is approved.

Refunds will not be issued for:

  • Change of mind

  • Incorrect product selection by the customer

  • Personal preferences or dissatisfaction after delivery

  • Products that have been opened, used, or damaged after delivery

  • Hygiene-sensitive products once delivered

Refund Processing

Once your refund request has been approved:

  • Refunds are processed within 5–7 business days.

  • The refund will be issued to your original payment method.

  • Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

Failed Delivery

If an order is returned to us because of:

  • An incorrect or incomplete shipping address

  • The customer being unavailable to receive the order

  • Refused delivery

Additional shipping charges may apply to resend the order.

Contact Us

If you have any questions regarding shipping, returns, refunds, or your order, please contact our customer support team.

XZDark is committed to providing a secure, private, and reliable shopping experience for every customer. Thank you for choosing XZDark.